Terms & conditions
These conditions of sale are concluded on the one hand by the company SARL RICHARD ORFÉVRE with share capital of €38,112.25 whose head office is located at 30 Rue des Gravilliers 75003 Paris, registered in the Paris Trade and Companies Register under the number 746 750 108 hereinafter called "RICHARD ORFÉVRE" and managing the site www.richard-orfevre.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.richard- orfevre.com hereinafter referred to as “the buyer”.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products to you.
Article 1: object
These conditions of sale aim to define the contractual relations between RICHARD ORFÉVRE and the buyer and the conditions applicable to any purchase made via the website www.richard-orfevre.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.richard-orfevre.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing it to commit to these general conditions of sale.
The company RICHARD ORFÉVRE retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2. Products
The products offered are those which appear on the website www.richard-orfevre.com of the company RICHARD ORFÉVRE, while stocks last. The RICHARD ORFÉVRE company reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description listing its main technical characteristics (descriptions of the items, dimensions and materials). The photographs are as faithful as possible but do not commit the Seller in any way. The sale of products presented on the site www.richard-orfevre.com is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.
Article 3. Prices
The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company RICHARD ORFÉVRE reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.
Article 4. Order and payment terms
The RICHARD ORFÉVRE company offers the buyer the opportunity to order and pay for their products in several stages, with 3 payment options to choose from:
- Secure payment by Paypal or bank card (via the PAYPAL system): the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or provides news. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by Paypal”. The next step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure PAYPAL interface in order to securely enter their Paypal account or personal credit card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.
Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company RICHARD ORFÉVRE will communicate to him by e-mail confirmation of the registration of his order.
If the buyer wishes to contact the company RICHARD ORFÉVRE he can do so either by post to the following address: RICHARD ORFÉVRE 30 Rue des Gravilliers 75003 Paris; either by email to the following address: firstname.lastname@example.org , or by telephone at + 33 (0)1 42 72 13 05
Article 5. Reservation of ownership
The RICHARD ORFÉVRE company retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.
Article 6. Withdrawal
Principle and terms of the right of withdrawal
The customer benefits from a withdrawal period of fourteen (14) calendar days without needing to give any reason for exercising such a right from the day of receipt of the order or from the date of receipt of the last product making up the order .
The withdrawal period expires fourteen days after the day on which the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the goods .
To exercise this right of withdrawal, the customer must notify RICHARD Orfèvre of his decision to withdraw from the online sale made on the site by means of an unambiguous declaration to the following address :
RICHARD Goldsmith - 30, Rue des Gravilliers - 75003 Paris France
Or by using the site's contact form.
For any help, do not hesitate to call the RICHARD Goldsmith Workshop: non-premium rate number +33 (0)1 42 72 13 05 from Monday to Friday or use the site contact form.
To help us process your return package as quickly as possible, please send us the following information with the package :
- The order number
- Your name
- Your first name
- Your email
- Your phone number
For the withdrawal period to be respected, it is sufficient for the customer to send their withdrawal request before the expiry of the fourteen-day period .
The customer must then return the RICHARD Orfèvre products at his own expense, without undue delay and, in any event, no later than 14 (fourteen) days from the day on which the customer informed RICHARD Orfèvre of his decision to withdraw, at the following address :
RICHARD Goldsmith - 30, Rue des Gravilliers - 75003 Paris France
It will be up to the customer to provide proof of this return, which implies that the products must be returned by CHRONOPOST, or by any other means giving a certain date, the costs and risks of return remaining the responsibility of the customer .
Subject to compliance with the deadline and terms mentioned above, RICHARD Orfèvre will reimburse all sums paid by the customer, including the initial delivery costs invoiced by RICHARD Orfèvre to the customer, to the customer's bank account corresponding to the bank card used on the day of the order within 14 (fourteen days) from the day on which RICHARD Orfèvre is informed of the customer's decision to withdraw .
Exception to the right of withdrawal
RICHARD Orfèvre products returned incomplete, modified, damaged, damaged and/or soiled by the customer will not be refunded. In addition, a RICHARD Orfèvre product which has been the subject of personalized marking at the customer's request cannot be returned under the right of withdrawal. Indeed, in application of article L121-20-2 3e of the French Consumer Code, the customer does not have a right of withdrawal for “goods made according to the consumer's specifications or clearly personalized […]” .
In the event that the conditions for exercising the right of withdrawal described above have not been respected while the product has been returned by the customer to RICHARD Orfèvre, the customer may again receive the RICHARD Orfèvre products at their own expense. that he would have returned in the state in which they were returned to RICHARD Orfèvre.
Article 7. Delivery
Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO, delivery service with tracking, delivery against signature. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The RICHARD ORFÉVRE company will be able to provide the buyer with the tracking number of their package by e-mail. The buyer is delivered to his home by his postman. If the buyer is absent, he will receive a delivery notice from his postman, which allows him to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks linked to transport are the responsibility of the purchaser from the moment the items leave the premises of the company RICHARD ORFÉVRE. The purchaser is required to check, in the presence of the Post Office employee or the delivery person, the condition from the packaging of the goods and its contents to delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.
Article 8. Guarantee
All products supplied by the company RICHARD ORFÉVRE benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company RICHARD ORFÉVRE who will take it back, exchange it or reimburse it. All complaints, requests for exchange or reimbursement must be made by post to the following address: RICHARD ORFÉVRE 30 Rue des Gravilliers 75003 Paris, within thirty days after delivery.
Article 9. Liability
The company RICHARD ORFÉVRE in the distance selling process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.
Article 10. Intellectual property
All elements of the site www.richard-orfevre.com are and remain the intellectual and exclusive property of the company RICHARD ORFÉVRE. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
Article 11. Personal data
The company RICHARD ORFÉVRE undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can request it at any time by mail to the following address: RICHARD ORFÉVRE 30 Rue des Gravilliers 75003 Paris
Article 12. Dispute resolution
These distance selling conditions are subject to French law. For all disputes or disputes, the competent court will be that of Paris.